Unfortunately we can't insure you at this time.
We're sorry to say that Chubb is unable to offer you insurance cover due to .
We'd like to thank you for taking the time to complete a quote with us.
Our underwriter's criteria can change and gets updated regularly, so should your circumstances change we’d love to see if we can insure you in the future.
Who can help me now?
We've sent your information to Add Insure and a broker will be in touch with you within 24 hours. Alternatively, you can get in touch by submitting your information to them directly here or by calling 1300 233 467 if you need to discuss your insurance needs sooner.
Let us introduce you to Add Insure, our Insurance Broker partner who may be able to assist you in finding cover that meets your underwriting criteria. You can get in touch by submitting your information to them directly here or by calling 1300 233 467 if you’d like to discuss your insurance needs.
Alternatively, you may be able to find an insurer that can help you at www.findaninsurer.com.au or by calling 1300 728 228.
Please note - Add Insure is an Insurance Broker who is 100% owned by the parent company of Qikio. Qikio will not receive any direct benefits for referring you to Add Insure.
Dissatisfied or want to make a complaint?
Sometimes getting declined for cover can get frustrating. If you are dissatisfied or wish to make a complaint about Chubb's decision, you can contact Chubb on 1800 952 357.
You also have the right to ask Chubb for the information relied on when assessing your application, you can request this information by contacting Chubb directly.
The following types of complaints will be handled by the product issuer and underwriter, Chubb:
- the Qikio Contents Insurance product (including the cover and limitations);
- the information taken into consideration when providing a quote;
- the administration of your policy;
- communication about your policy; and
- claims lodgement, handling and settlement;
You can contact Chubb on the details provided below.
Your complaint will be handled by Chubb's Disputes Resolution team and they will inform you of their complaints handling process upon lodgement. If the matter remains unresolved, they will direct you to their external dispute resolution scheme. These procedures are explained in the PDS and in Chubb's Complaints Policy.
You can contact Chubb at:
Other complaints will be handled by Qikio, including complaints and feedback that relates to:
- the Qikio website;
- any general advice provided by Qikio;
- how the insurance was distributed on this website
- Qikio branding, advertising and promotion of Qikio products;
- our Qikio representatives, employees and associated partners; and
- any complaints or feedback that are outside of the complaints Chubb will handle
Please contact Qikio and tell us about your complaint, and we’ll try to resolve the matter following the process outlined below.
When you contact Qikio about your complaint we will be able to acknowledge your complaint, provide you with updates on the progress of the review of your complaint and contact you with a decision in line with our complaints management process.
You can contact Qikio at:
Australian Financial Complaints Authority (AFCA)
Qikio and Chubb are both members of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by Qikio or Chubb (as applicable), you have the right to refer the matter to the AFCA. AFCA provides fair and independent financial services complaint resolution that is free to customers.
AFCA deals with complaints that fall within their 'Complaint Resolution Scheme Rules' and will only consider your complaint after Qikio or Chubb (as applicable) have first had the opportunity to resolve your complaint through their internal dispute resolution process.
AFCA can be contacted at: