Here’s some quick info to help understand the next steps...
Before lodging your claim, there’s some information you can gather for Mercurien.
What we’ll need
- Details to identify your policy (the policy number, policyholder, contact details)
- Details of the incident and damage (what happened, when & where the damage occurred)
- Photos that you have of the damage or loss
- A police report (where the claim relates to theft or malicious damage)
Understand your cover
- You can check the details of your cover on your Certificate of Insurance (COI)
- The Product Disclosure Statement (PDS) also outlines what we do and do not cover under our contents policy
Let’s lodge your claim
- Contact Assetinsure on 02 8123 6902 or send an email to mercurienclaims@assetinsure.com.au. They will assist you with lodging your claim, discuss what the next steps are and request any further information required.
Your claim is lodged
- Once Assetinsure has all the required supporting documents, their dedicated claims team will work to determine your claim.
- Assetinsure will set clear timeframes with you and update you along the way.