Need to lodge a Travel Insurance claim?

Here’s some quick info to help understand the next steps...

Before lodging your claim, there’s some information you can gather for battleface.

What we’ll need

  • Details to identify your policy (the policy number, policyholder, contact details)
  • Details of the incident and damage (what happened, when & where the damage occurred)
  • Photos that you have of the damage or loss
  • A police report (where the claim relates to theft or malicious damage)

Understand your cover

  • You can check the details of your cover on your Certificate of Insurance (COI)
  • The Product Disclosure Statement (PDS) also outlines what we do and do not cover under our travel policy

Let’s lodge your claim

  • To start your claim, log on to battleface’s portal. Once you’ve lodged your claim, a claims specialist from battleface will get in touch with you to discuss what the next steps are, request any further information required and confirm the details of your claim

Your claim is lodged

  • Once battleface has all the required supporting documents, their dedicated claims team will work to determine your claim
  • battleface will set clear timeframes with you and update you along the way.

Already started your claim?
Need to get an update or discuss the outcome of your existing claim?
Need to get an update or discuss the outcome of your existing claim?

Emergency Assistance
Do you require emergency assistance while travelling?
Do you require emergency assistance while travelling?

You’ll find everything you’re looking for right here

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